We put our 24/7 on-call system at your disposal in case of a major breakdown, production stoppage or any crucial emergency. Our experts take turns to provide you with a continuous and reliable assistance service.

We commit to intervene within 4 hours following your call on our on-call platform. We keep you informed, step by step, from the problem to its resolution.  In 2015, the response time for emergency calls was less than 15 minutes.